isn’t 10% pretty good though?

I work in IT and in similar systems, the reason from my perspective to do this is when a ticket comes in a timer will start ticking. Whenever the ball isn’t in our court that timer is cancelled. If i set status “pending user” and throw a dumb question it is paused. If more than 10% or whatever amount was agreed on when the contract was signed our company has to pay for not living up to expectations.

There’s a lot of rule bending to make this work in our favour.

Of course different providers will use different metrics like how long before the ticket was handled etc.

Yes, but even just for menu navigation without keyboard would be an improvement. wouldn’t have to use more space than the old physical home buttons.

However typing is the more frustrating element, so it would be nice.

everyone needs a hobby

I can’t even begin to understand what you mean by this. It sounds like maybe you’re an iPhone user, which has almost no native universal controls. Android has options like gestures or a digital button bar, which allow for universal navigation from the same location that physical buttons would be in.

I don’t use iPhone. I mean the button does not move, a touch interface might require input anywhere on the screen.

Those buttons are contextually dynamic. You wouldn’t be able to use them without looking at the screen anyway

They are dynamic, but if you are doing the same task, they will do the same thing. Meaning if you are habitually doing a task, you can memorize it.

How are you firmly gripping buttons without pushing them? This makes no sense.

I am talking about gripping the whole device, not holding buttons. On a touchscreen device the whole thing is a button, so you only want to grab the bezel, which is as tiny as the designer can muster, to avoid accidental input. This makes for a less firm and ergonomic grip.

It sounds like you have rose tinted glasses inspired by the inferiority of iOS, but I’m making assumptions

You are indeed making assumptions. How do you conclude that advocating for buttons is tied to the device that revolitionized the industry towards touch only?

ergonomic, don’t have to move your hands.

tactile, don’t have to watch the phone to navigate if you are familiar with what you are doing

“safer” since you can rest your hands while holding your device without worrying about accidental touch inputs that means you can have a firmer grip

i would kill for button based menu navigation to come back