I recently downloaded a mod for a game from a custom content creator who hosted their own webpage. I experienced issues, so I went to see if there was a support page of common issues. Instead, their “support” was a link to their Discord server.

Which means instead of an FAQ page, or an email account that they could respond to in their own time, this person preferred to moderate a live chatroom where people ask the same questions over and over again? On the one hand, as a user of their cc, it’s reassuring to have someone who worked on the content there to live-answer any questions. I got my problem solved quickly, so the user experience is definitely positive. On the other hand, I would’ve thought keeping up essentially a “customer support” Discord to be far more tedious and frustrating than maintaining other common alternatives.

I just can’t imagine having the time and energy to stay on top of a Discord where everyone is upset and you have to repeat yourself constantly. It sounds like a living Hell.

but it only becomes normalized because workers fail to hold the line. the rich business owners in charge have been busting unions and brainwashing people with anti-union propaganda for decades.

Unions have been attempted more times than they’ve succeeded, not because of workers failing, but because powerful people have power and will do whatever dirty tactics they can to keep it.